Boyne Resorts

Reservations Customer Care Agent

Job Locations US-MI-Petoskey
Posted Date 3 days ago(5/2/2021 3:37 PM)
Requisition ID
2021-9705
# of Openings
2
Resort
Boyne Corporate
Position Type
Full-Time Year Round
Season
Year Round
Category
Administrative/Clerical
Targeted Job Start Date
5/24/2021

Overview

Reservations Customer Care Agent

Boyne Resorts is looking for friendly and enthusiastic people to join our Reservations team as a Customer Care Agent. The Customer Care Agent provides high-quality customer service while booking reservations and tee times for our three Michigan resorts: Boyne Highlands, Boyne Mountain and The Inn at Bay Harbor. This position can be a step into a Reservations Sales Agent career for the right qualified person. 

 

Responsibilities

As a Reservations Customer Care Agent, your typical job functions include:

  • Reserving tee times for 10 Boyne Michigan golf courses
  • Inputting reservations for convention bookings
  • Assisting customers with questions and changes regarding their existing reservation
  • Maintaining potential and current guest profile information
  • Maintaining high quality of service to each and every person using proper verbiage and utilizing appropriate phone etiquette
  • Posting guest deposits
  • Using computerized reservation systems to make changes with hotel reservations and issue confirmations
  • Providing concierge services with general knowledge of the property and surrounding area, including restaurants, entertainment, special events and general directions
  • Completing other back-office duties such as working reports, assigning rooms, etc.

Qualifications

This position may be for you if:

  • You have good keyboard skills, and basic knowledge of database, spreadsheet and word processing software. Prior knowledge of SpringerMiller, RTP, Marriott and/or Navis software is helpful, but not required.
  • You achieved a high school diploma or equivalent
  • You enjoy providing high-quality service in an accurate and thorough manner for our internal and external customers
  • You thrive in a faster-than-average work environment while maintaining a high attention to detail
  • You are able to work collaboratively as part of a team, and consistently communicate in a friendly and professional manner

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