Boyne Resorts

Hotel Housekeeping Team Member

Job Locations US-ME-Newry
Posted Date 2 weeks ago(6/8/2021 11:30 AM)
Requisition ID
2021-9869
# of Openings
30
Resort
Sunday River
Position Type
Seasonal Full-Time
Season
Summer
Category
Housekeeping
Targeted Job Start Date
6/18/2021

Overview

The Sunday River lodging team members are enthusiastic, have an eye for the details, are ambitious, have a positive “get ‘er done attitude” and are passionate about providing exceptional service to our guests. If that sounds like you, we want you on our team! We have fun, love what we do, work together as a team and use every guest interaction as an opportunity to create an unforgettable experience at our hotels. Come join us!

 

Full-time year round, full-time seasonal, part-time and temporary positions are available. Team members must be available to work on specified days during the busiest times of the season, which include weekends and holidays.

 

Responsibilities

  • Core Responsibilities:

    • Advocate of Safety – Team members are expected to promote and act as a role model of the American Hotel and Lodging Safe Stay Guidelines, OSHA standards and Sunday River’s safety policies.
    • Commitment to Exceptional Guest Service – Team members are expected to always provide our guests with an effortless, comfortable, and flawless lodging experience at Sunday River. The lodging team members will be responsible for our guests’ accommodation experience, including but not limited to, providing a warm welcome to our guests and creating a memorable first impression of our properties, providing the guest with accurate information about the resort and hotel amenities, meticulously maintaining the hotel common areas and guest rooms, following through on guest requests with efficient accuracy and, inviting them to return for another visit to Sunday River. Every guest interaction should be focused on providing a brilliant experience at our hotels.
    • Support Team Work – Team members are expected to work effectively and efficiently with fellow team members and managers, fulfill schedule commitments and add availability during peak times, be on time and prepared for work, be pro-active in helping during high occupancy times, willing to take on more responsibilities as needed and accept daily assignments with a positive “can-do” attitude!
    • Pursue Professional Development – Team members are expected to take advantage of in-house training opportunities. Team members should actively access their skills and seek feedback and guidance from other team members, trainers and managers that can support their development. Team members should be committed to improving, learning and developing as a lodging team member, we are always “green and growing” and are always striving to be the best team member we can be!

     

    Other Responsibilities:

    • Assist with all aspects of the housekeeping department at the hotels including the thorough cleaning of guest rooms, lobbies, guest hallways, the Health Club and other areas of the hotel and separate, wash, dry, iron, fold and organize all hotel towels and linens.
    • Use provided task checklists, daily priority assignments and communication tools to ensure that all areas are meticulously cleaned with efficiency.
    • Provide welcoming, efficient and accurate services to guests during their stay including delivery of amenities and in room cleaning during their stays.
    • Be familiar with and adhere to the policies and procedures of the resort Team Handbook and the Lodging Team Member Manual.
    • Respectfully use team member benefits as they are outlined in resort policies.
    • Contribute to team effort by participating in job sharing; assuming responsibility for the cleanliness of the resort and safety of guests and employees; participating in safety meetings; sharing insights from guest interactions and ideas for improvements; accepting diverse assignments; maintaining a positive and friendly attitude and demeanor in all team member and guest interactions.
    • Encourage friends, family and others interested in hospitality to also become team members.
    • Meet schedule commitments to cover business needs. Help cover as many of the peak business days as possible.
    • Support lodging sales by learning, understanding and being able to explain Sunday River’s property highlights, reservation processes and other operational procedures to team members and guests to enhance the guest experience.
    • Other duties as assigned.

Qualifications

  • Commitment to becoming a skilled housekeeping team member. We don’t expect you to join our team knowing everything (or even anything) about housekeeping, but we do expect you be committed to improving, learning and evolving as a lodging team member. We are committed to helping you improve as a housekeeping team member through opportunities including training, team assignments and mentorship. We are committed to helping you be the best team member you can be, we expect you to be committed to the same goal.
  • Above average attention to detail, concern for the exact correctness of work, and strong commitment to tasks completed.
  • Be able to communicate well with guests, both children and adults, other team members and managers. Clear, courteous and timely communication skills are required.
  • Ability to keep a positive outlook, problem solve, improvise, adapt, adjust and overcome challenges in the working environment as needed.
  • Ability to provide quality hospitality experiences at our hotels, time and time again.
  • Able to stand on feet for long periods of time, perform repetitive motions, including bending, stooping, climbing and descending stairs, and carrying/lifting up to 50 lbs and pushing/pulling up to 70lbs.
  • While NOT required, willingness to learn and work in multiple housekeeping roles is favored.
  • While NOT mandatory, prior experience in housekeeping, cleaning, custodial or laundry is favored.

 

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