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The Bell Porter or Bellman is the most exciting, engaging and active position available at Big Sky Resort. The Bell Porter is responsible for helping guests with luggage, valet parking, complementary guest rides in Resort vehicles. Our staff accomplishes these tasks while maintaining an appropriate appearance and demeanor. While posted at the front doors to all of our hotels, our staff is the first and last impression of the resort, so a friendly and welcoming attitude is crucial in creating and maintaining an exceptional experience for our guests.
Big Sky Resort has two bell stands; shifts are allocated between the Huntley/Shoshone Lodge and the Summit Hotel.
The Front Desk Associate position works within a team to provide excellent customer service to deliver an exceptional experience at Big Sky Resort to our guests. Front Desk Associates greet guests, assist with check ins, answer their questions in a friendly manner, remain available to assist guests as needed throughout their stay and assist with departures. Front Desk Associates also work with other departments at Big Sky Resort to assist guests and solve problems.
The front desks accepting applications are the Huntley/Shoshone, Summit at Big Sky and Whitewater Inn. For more information about our lodging locations check out the link here.
The Concierge team is responsible for planning our guest's vacations and providing exceptional service. You must be able to provide accurate information and be able to anticipate the experience the guest is looking for. You will assist guests in arranging various activities, tours, dining and more in our community as well as in West Yellowstone National Park. You will play a critical role in our guests' experiences by enhancing their vacation well in advance of their arrival. Not only will you inspire our guests but fellow employees as well, to get out and play! Our team goes above and beyond for each guest in an effort to help create their unique and exceptional experiences. The Concierge makes the impossible possible.
It is critical to respond to guest requests in a timely manner, so you must have a good sense of time management along with the ability to mulit-task. You must be able to do this while appearing to give each guest the sense that he has the concierge's undivided attention. There really is no such thing as a typical day for the hotel concierge as everything varies from day-to-day.
At Your Service Agents manage the call center for information and communication throughout Big Sky Resort. We communicate efficiently with other departments as well as other team members through phone, email, various computer systems, and radio.
We take pride in being the team that others go to when they have questions that need to be answered or tasks that need to be completed and we work well under pressure and can be flexible and adaptable when needed in this versatile department.
Training will take place with the Front Desk team and as AYS Representatives are responsible for a variety of activities. This position requires exceptional attention to detail, excellent multi-tasking skills, and the ability to work at a faster-than-average pace.
At Your Service is located in our Village Center and job duties will include covering the front desk for guest inquiries, check ins and check outs. See the Front Desk job description for a comprehensive list of duties.
First impressions are everything! Public Area Attendants (PAs) are responsible for keeping all public areas in the hotels and buildings resort wide clean and orderly. Our team takes great pride in our work and in the appearance of the Resort—you must do the same to be successful in this position. You will be responsible for a variety of activities including, but not limited to, vacuuming, spot cleaning windows and glass, emptying garbage cans, dusting, and cleaning bathrooms. You will have a high level of contact with our guests and must consistently offer professional, friendly, and engaging guest service. We expect each team member to provide a warm, welcoming environment for all guests and create exceptional experiences whenever possible. You must be quick to adapt to changing environments and have good critical thinking skills.
You will work both inside and outside in this position, cleaning all interior and exterior areas in and around the buildings. Often times you will be working independently with minimal supervision. You must be a self-motivated, dependable, and determined employee. You will be provided with step-by-step training and positive, supportive coaching from our management team. You may be asked to help with additional projects, such as organizing storage areas and deep cleaning.